Key Responsibilities:
- Lead Customer Support's bank charter remediation program, driving execution across Compliance, Risk, QA, Enablement, Engineering, Banking, and Customer Support.
- Translate regulatory requirements into scalable support workflows, policies, and controls.
- Build and operationalize governance mechanisms for banking expectations.
What We're Looking For:
- 7+ years in Program Management, Operations, Risk, Compliance, or related fields in regulated environments.
- Experience leading regulatory remediation or audit readiness initiatives.
- Ability to translate regulatory expectations into practical procedures and thrive in ambiguity.
Why This Role:
- Foundational role to build a bank-grade Customer Support operation.
- Direct impact on Mercury's bank examination readiness and partner relationships.
- Opportunity to create a new operating discipline at a critical growth stage.
Mercury
Mercury is a fintech company building banking infrastructure for startups, offering financial services through partner banks. The company is scaling its operations to transition into a bank, fostering a culture of rigor, ownership, and customer empathy.