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EMEA

  • Own the post-sales journey for your customers, including onboarding, adoption, business reviews, renewal, and upsell.
  • Run your own renewals and upsells, including pricing and conversations with the economic buyer.
  • Guide customers through Travel Rule programmes and stablecoin payment products while working directly with their integration teams.

Customer Success Account Management Crypto

20 jobs similar to Customer Success Manager

Jobs ranked by similarity.

Europe Unlimited PTO

  • Be the primary point of contact for customers, helping maximize their ROI in Sardine.
  • Build a thorough understanding of the product and translate complex problems into actionable solutions.
  • Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.

Asia

  • Assist the Earn Regulatory team with daily compliance project management and product operations across Simple Earn, Staking, and related products.
  • Track and manage regulatory project timelines, deliverables, and dependencies end-to-end across jurisdictions.
  • Coordinate with cross-functional stakeholders (Legal, Product, Engineering, local compliance) to ensure regulatory requirements are met.

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. It is trusted by more than 320 million people in 100+ countries and is devoted to building an inclusive crypto ecosystem.

Global

  • You will own enterprise customers from implementation to renewal and growth.
  • You are the technical point of contact, comfortable with APIs and integration.
  • You will hire and lead a Solutions Architecture team, aligning with GTM leaders.

We are building infrastructure that's transforming how money moves in the digital economy. With nearly 50 employees across 14 countries and recent Series B funding, we help shape the future rails of the crypto industry.

$180,000–$220,000/yr
Global

  • Build and mature a crypto-native compliance program, partnering with product and engineering teams to embed compliance into daily operations.
  • Write and implement clear SOPs, manage day-to-day compliance activities, and handle transaction monitoring, investigations, and SAR filings.
  • Collaborate cross-functionally with Risk, Product, Ops, and Sales teams to design guardrails for new business lines and scale the program globally.

Sphere Labs builds modern, compliance-native infrastructure for cross-border payments and settlement. We are a fully remote, global team backed by Coinbase, Kraken, and other major firms, with momentum as stablecoins enter mainstream finance.

MENA

  • Act as primary contact for B2B/enterprise customers, driving relationships from launch to renewal.
  • Ensure customer satisfaction, retention, and success by managing escalations and monitoring progress.
  • Collaborate cross-functionally with Product, Sales, and Broker Dealer to champion partner needs and influence roadmap priorities.

Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.

Global

  • Own a comprehensive Customer Risk Rating framework, including tiering criteria, scoring logic, and documentation standards.
  • Own the Enhanced Due Diligence framework, including trigger events, workflow documentation, and escalation protocols.
  • Define and manage monitoring and refresh cadences across all counterparty tiers, ensuring risk profiles remain current and documented.

Ondo Finance provides institutional-grade, blockchain-enabled investment products and services, including tokenized funds and decentralized finance technology. Founded by former Goldman Sachs Digital Assets team members and backed by top investors, the company is fully remote with a well-capitalized, growing team.

US

  • Define and own the product vision and roadmap for institutional stablecoin solutions, translating client needs into scalable capabilities.
  • Partner with engineering to deliver secure, compliant stablecoin products, including settlement flows and fiat conversion.
  • Collaborate with compliance, legal, and banking teams to embed regulatory requirements into product design.

Anchorage Digital is a crypto platform enabling institutions to participate in digital assets through custody, staking, trading, governance, settlement, and security infrastructure. With over 600 team members and a valuation over $3 billion, the company is backed by leading investors and fosters a welcoming, inclusive culture.

North America Europe

  • Own the full sales process end to end: prospecting, discovery, negotiation, closing, and expansion.
  • Clearly articulate how Dakota's platform solves each potential client’s needs.
  • Track, analyze, and find ways to improve campaigns and the sales process.

Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. They are a remote-first team across North America and Europe, valuing high quality work, clear thinking and ownership.

US

  • Lead and scale Astra's enterprise compliance program across financial crimes, payments, privacy, and governance.
  • Serve as BSA Compliance Officer and oversee BSA/AML, KYC, sanctions, and risk programs.
  • Partner cross-functionally to manage bank partner compliance and regulatory audits.

Astra builds mission-critical infrastructure for moving money at scale, processing billions in annual transaction volume. They are a remote-first company with a small, impactful team and flexible working arrangements.

  • Own client onboarding and due diligence for new clients.
  • Manage transaction monitoring and sanctions screening across fiat and digital assets.
  • Investigate suspicious activity and oversee regulatory reporting and team growth.

Catena is building the trusted financial infrastructure for the agentic economy. They are a growing startup with a culture of building from scratch and defining new processes.

$67,500–$90,000/yr
USA

  • Conduct investigations of customer activity for AML compliance and draft Suspicious Activity Reports.
  • Perform blockchain analysis and analyze customer data such as IP addresses and transaction histories.
  • Balance multiple projects in a fast-paced environment with a team of compliance professionals.

Gemini is a global crypto and Web3 platform founded in 2014, offering secure crypto products to individuals and institutions in over 70 countries. As a publicly traded company, it aims to bridge traditional finance with the cryptoeconomy.

Europe South Africa Unlimited PTO

  • Own and lead the post-sale commercial relationship with Iron's most important enterprise customers, defining the strategic account management model from the ground up.
  • Drive net revenue retention and expansion across the strategic portfolio, leading complex negotiations and executive business reviews.
  • Act as the senior voice of the customer, shaping product roadmap and commercial strategy based on direct market feedback.

Iron by MoonPay builds the operating system for value movement, powering stablecoin operations for enterprises, fintechs, and marketplaces. They are a high-standards, high-velocity company with a global team, named to Fortune's Crypto 100 and Forbes' Best Startup Employers.

$200,000–$250,000/yr
US Canada

  • Define and execute Traild's compliance roadmap, serving as the BSA/AML Compliance Officer, and building scalable compliance infrastructure.
  • Ensure compliance with US financial regulations (BSA/AML, KYC, OFAC, PCI-DSS, NACHA) and manage licensing across North America.
  • Partner with banking partners, product, engineering, and sales to enable compliant product innovation and risk management.

Traild is a high-growth SaaS company redefining B2B finance with AI, automation, and payments infrastructure. They have a global team across APAC, NA, and EMEA, with a world-class eNPS score of 78.

Europe

  • Take full ownership of the EEA growth campaign engine, including affiliate, listing, trade & earn, and new product launch campaigns.
  • Coordinate with creative, media, lifecycle, BD, KOL ops, product marketing, and legal to turn campaign concepts into shipped, measured outcomes.
  • Lead campaign planning with clear metrics, hold stakeholders accountable, and run reflection sessions within 7 days of campaign close.

OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. Backed by Proof of Reserves, it is a trusted brand for institutional investors, united by core principles of collaboration, integrity, and efficiency across global offices.

Global

  • Structure, market, and scale PrimeXBT affiliate, IB, and partnership programs globally.
  • Build clear processes, playbooks, and templates for partner onboarding, activation, and communication.
  • Launch acquisition campaigns and optimize funnels to generate new partners and drive activation.

PrimeXBT is a cryptocurrency and CFD trading platform offering leveraged trading on a range of assets. The company focuses on building a global ecosystem through affiliate, IB, and partnership programs.

Global

  • Own 3P payouts and collections end-to-end, from strategy to spec, build, and launch.
  • Evaluate FPs and banking partners on pricing, rail coverage, and licensing constraints.
  • Work closely with co-founders, Engineering, Compliance, and Legal to ship payments infrastructure.

Codex is building the infrastructure for stablecoin-based cross-border payments, moving money faster, cheaper, and more transparently than the legacy financial system. We are a small team backed by Circle, Coinbase, Dragonfly, Wintermute, and Cumberland, solving hard problems at the intersection of crypto and global payments.

$200,000–$240,000/yr
US Canada Unlimited PTO 12w maternity 12w paternity

  • Build and run Gauntlet's compliance program, including policies, monitoring, and governance.
  • Support regulatory registrations, examinations, and audits.
  • Partner with cross-functional teams to embed compliance and use AI for efficiency.

Gauntlet builds financial systems for on-chain finance, serving over $1.6B in client TVL. They are a Series C company with a team blending traditional finance and crypto expertise, offering a hands-on, ownership-driven culture.

$120,000–$200,000/yr

  • Support new customers from proof-of-concept through production to ensure rapid processing of claims and eligibility checks.
  • Collaborate with customers via Slack and triage requests, resolving technical issues and product gaps.
  • Contribute to documentation and use data to improve customer health, retention, and self-service adoption.

Stedi builds the world's only programmable healthcare clearinghouse, modernizing the exchange of HIPAA transactions via modern APIs and traditional EDI. With $142 million in funding from top investors and a lean, fast-moving team, they prioritize automation and customer-first innovation.

EMEA

  • Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
  • Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
  • Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.

Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.

$210,000–$260,000/yr
US

  • Own the global BSA/AML program end to end, including policy, risk assessment, and regulatory reporting.
  • Partner with product, risk, and engineering teams to build crypto and stablecoin financial crime controls.
  • Design and enhance transaction monitoring and fraud detection capabilities to support regulatory expectations and operational efficiency.

Flex is building the AI-native private bank for business owners, re-architecting the entire financial system for entrepreneurs. Since launching in September 2023, Flex has scaled to nine-figure annualized revenue with a clear path to profitability, and operates with a culture of extreme ownership, small teams, and high trust.