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Your Role:
- Act as primary contact for B2B/enterprise customers, accountable for driving healthy relationships throughout the customer lifecycle.
- Manage escalations internally and externally with a focus on customer empathy.
- Maintain regular contact to understand business priorities, monitor progress, and mitigate risks.
Who You Are (Must-Haves):
- 4-6 years of experience in a customer success role managing customer relationships.
- Comfortable working EMEA hours in a remote setup.
- Understanding of key technology concepts such as SaaS and APIs.
How We Take Care of You:
- Competitive Salary & Stock Options.
- Health Benefits.
- New Hire Home-Office Setup: One-time USD $500.
- Monthly Stipend: USD $150 per month via a Brex Card.
Alpaca
Alpaca is a US-headquartered global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, and more. The company has over 400 globally distributed employees and is backed by $400 million in funding from top-tier investors.