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• Manage and grow a portfolio of existing customers across Remote's full product suite, including EOR, Global Payroll, and Contractor of Record.
• Drive expansion by cross-selling and upselling, building relationships with multi-stakeholder organizations.
• Serve as a trusted advisor to senior buyers, navigating multi-threaded deals and solving for customer needs.

Remote is a global HR platform that helps businesses hire, pay, and manage international teams compliantly. With a distributed workforce across 6 continents and a culture focused on async work and innovation, Remote fosters a diverse and inclusive environment.

• Drive customer adoption, retention, and expansion through scalable and data-driven Customer Success programs.
• Manage a portfolio of accounts from onboarding to ongoing success, ensuring customer objectives are achieved.
• Leverage customer success platforms, CRM data, and scaled engagement strategies to proactively manage customer health.

The company provides a customer success platform and operates with a global, remote-first team. They value collaboration, continuous improvement, ownership, and customer impact.

• Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
• Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
• Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.

They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.

• Lead, coach, and develop a team of Customer Success Managers across EMEA.
• Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
• Drive high standards of customer experience and implement scalable processes to support team growth.

Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.

• Act as the strategic advisor for a portfolio of 50-60 mid-market customers, guiding them from onboarding through long-term adoption.
• Build deep customer understanding and translate goals into measurable success plans, driving commercial outcomes across your book.
• Partner with Account Management, Support, Product, and Engineering to ensure customer value realization, while advocating for customer feedback internally.

Customer.io helps over 9,000 companies send automated, behavioral-based messages like emails and push notifications. The company values empathy and transparency, with a focus on taking care of its people.

• Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
• Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
• Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.

Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.

• Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
• Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
• Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.

The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.

• Manage and grow a strategic portfolio of B2B enterprise customers, driving retention and revenue expansion.
• Identify upsell and cross-sell opportunities, lead complex renewals, and build C-level executive relationships.
• Use SaaS metrics and customer health indicators to anticipate risks, demonstrate ROI, and guide account strategy.

The hiring partner company operates in the B2B SaaS and enterprise technology space, focusing on customer success and revenue growth. They foster a collaborative, agile, remote-first culture with an emphasis on measurable business outcomes.

• Manage and grow a portfolio of customer accounts through strategic account plans focused on retention and expansion.
• Identify and develop new business opportunities through outbound prospecting and partner networks.
• Manage the full sales cycle from prospecting to closing, maintaining accurate forecasts and exceeding revenue targets.

Our partner company helps businesses expand their operations and access talent across global markets. It is a fully remote, internationally focused organization that values collaboration and accountability.

• Own the full client relationship for a dedicated book of business, driving renewals, expansion, and retention.
• Monitor account health, conduct business reviews, and identify upsell and cross-sell opportunities.
• Collaborate cross-functionally to resolve issues and build long-term client champions.

This established, growing B2B technology services company helps small and mid-sized businesses run critical parts of their operations. As a Pine portfolio company, it offers a high-impact, growth-focused culture where employees can make an immediate impact and grow into leadership roles.

• Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
• Manage renewals for 400+ customers, including pricing negotiations.
• Partner with Sales to drive expansion and cross-sell opportunities.

Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.

• Manage customer relationships to ensure success and retention.
• Drive adoption of Samsara's IoT solutions to maximize value.
• Collaborate with cross-functional teams to address customer needs and growth.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company, they focus on digitally transforming industries like agriculture, construction, and transportation.

• Manage and grow a portfolio of enterprise customer relationships across Europe.
• Act as a trusted advisor, identifying upselling and cross-selling opportunities.
• Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.

The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Drive revenue acquisition and expansion through value-based consultations and product demonstrations for enterprise-level clients.
• Serve as a trusted business partner, leveraging deep expertise in global workforce trends to create thought leadership and strategic initiatives.
• Mentor junior team members, coach peers on communication and stakeholder management, and raise the bar for the Customer Success organization.

Remote solves the challenge of global employment compliance, enabling businesses of all sizes to recruit, pay, and manage international teams. With a fully remote team across six continents and a culture centered on innovation and async work, Remote fosters an inclusive environment where employees bring their talents and experiences to build a best-in-class HR platform.

• Own the complete post-sale client experience, from onboarding through retention and long-term success.
• Manage a portfolio of 20–30 active clients, building trusted relationships with founders and executive stakeholders.
• Combine client success, cold email campaign strategy, operational problem-solving, and technical troubleshooting.

Our partner is a company specializing in cold email outreach and client success services. They operate in a fast-growing startup environment with a small team, emphasizing autonomy and ownership.

• Be the primary point of contact for customers, helping maximize their ROI in Sardine.
• Build a thorough understanding of the product and translate complex problems into actionable solutions.
• Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.

• Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
• Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
• Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.

Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.

• Build and maintain trusted relationships with mid-market customers through proactive communication.
• Manage a portfolio of accounts, focusing on adoption, retention, and growth.
• Use customer health data to identify risks and opportunities, collaborating with cross-functional teams.

This company offers a SaaS solution and is focused on customer success and engagement. With a global team spanning North America, the UK, and India, they foster a collaborative and inclusive remote-first culture.

• Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
• Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
• Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.

Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.