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Accountabilities:
- You will own the complete client success journey for 20-30 active clients, from onboarding to retention.
- You will monitor client health and campaign performance, proactively identifying risks to prevent churn.
- You will build scalable documentation, playbooks, and operational standards.
Requirements:
- Proven experience in Client Success, Account Management, or related functions, preferably in a startup.
- Hands-on knowledge of cold email strategy, deliverability, and campaign optimization.
- Strong stakeholder management and problem-solving skills with excellent English.
Benefits:
- Fully remote, full-time position with flexible working environment.
- High level of ownership and direct exposure to founders and senior leadership.
- Career growth opportunities toward roles like Head of Client Success or Director of Client Delivery.
Partner Company
Our partner is a company specializing in cold email outreach and client success services. They operate in a fast-growing startup environment with a small team, emphasizing autonomy and ownership.