Compliance Program Manager

Compliance Program Management:

• Deliver and manage key elements of the Compliance Program, including monitoring and testing, complaints, training, and policies.
• Conduct quarterly monitoring and testing of federal and state regulatory obligations and drive corrective actions.
• Report on compliance metrics to senior management regularly.

Investigations and Regulatory Determinations:

• Review and respond to SCRA determination requests and support credit reporting investigations.
• Serve as escalation point for servicing complaints, providing regulatory insight and recommending enhancements.
• Support regulatory exam requests and respond to legal research needs.

Regulatory Change Management:

• Monitor new state and federal legislation and evaluate impact on operations.
• Prepare and distribute memoranda summarizing new requirements and implementation plans.
• Maintain a state-based compliance knowledge base.

Cross-Functional Collaboration:

• Lead compliance-driven projects from research through implementation.
• Collaborate with business partners to operationalize requirements and identify risks.
• Evaluate data for analytics and assist with policy and procedure development.