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About the Opportunity:
- The Compliance function at OKX is responsible for the overall compliance culture, advising the business on regulatory obligations and enterprise risk.
- In this role, you will own the Global Customer Complaints Program and work closely with multiple teams to promote consistent complaint handling across jurisdictions.
What You'll Be Doing:
- Develop and coordinate responses to regulatory inquiries and escalated complaints.
- Maintain global regulatory alignment and oversee the end-to-end complaints control framework.
- Turn complaint data into actionable intelligence and drive continuous improvement.
What We Look For In You:
- Strong experience developing and managing responses to regulators is required.
- Proven ability to coordinate cross-functional inputs and manage regulatory deadlines.
- Demonstrated experience with root-cause analysis and systemic remediation.
OKX
OKX is a leading crypto exchange and developer of OKX Wallet, providing access to crypto trading and decentralized applications. We are a global team united by core principles, fostering a friendly, rewarding, and diverse environment for every OK-er.