Customer Service - Sports Streaming Platform

Responsibilities:

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues.
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it.
• Effectively using all available technology tools and resources to resolve fan inquiries and developing/maintaining a general knowledge of client’s products and services.

Requirements:

• High school diploma or GED and ability to type 30+ words per minute.
• 1+ year of customer service experience and excellent English communication skills.
• Strong knowledge of and passion for sports, ability to multitask, and proficiency in Microsoft programs.

Work Environment:

• Remote work from home in Canada with a quiet, distraction-free, secure place to work.
• Excellent internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download.
• Hard-wired Internet connection capable of supporting outstanding call quality and high-speed response rates.

Additional Information:

• Open only to residents of Canada, and must be authorized to work in Canada.
• Hourly wage varies by province, with additional pay incentives and monthly rewards.
• 80% of frontline leaders promoted from within, offering advancement opportunities.