Authentic Fan Services - Seasonal Associate

Role Overview:

• The Fan Experience Associate is a front-line champion on the Collector Services team at Fanatics Authentic, delivering personalized, fan-focused support for memorabilia orders.
• This remote role pays $17.00 per hour and requires a genuine passion for sports and a growth mindset.

Key Responsibilities:

• Handle inbound and outbound contacts across voice, chat, email, and network tickets to resolve order questions, comments, and complaints.
• Provide accurate order status information and guide fans through self-service options to empower self-sufficiency.
• Maintain attendance and flexibility to work nights, weekends, holidays, and 40+ hours per week during peak periods.

Qualifications:

• 2–3 years of customer service or contact center experience preferred, with strong written and verbal communication skills.
• Ability to de-escalate concerns, navigate multiple screens simultaneously, and type at a minimum of 15 words per minute.
• Home internet with 15–20 Mbps download speed and a dedicated quiet workspace required for remote work.

About Us:

• Fanatics is building a leading global digital sports platform, allowing fans to Buy, Collect, and Bet across Commerce, Collectibles, and Betting & Gaming.
• We operate with a BOLD mindset: Build Championship Teams, Obsessed with Fans, Limitless Entrepreneurial Spirit, Determined and Relentless.