Serve as the primary point of contact for fans across voice, chat, email, and digital channels, resolving order inquiries with first-contact resolution and emotional connection.
Collaborate with internal teams and vendors to ensure seamless fan experiences, while maintaining PCI compliance and safeguarding personal customer information.
Demonstrate adaptability by quickly learning new systems and policies, contributing to continuous improvement of tools and processes.
Provide exceptional customer service and act as a brand ambassador for a sports streaming platform.
Assist fans with digital platform issues, educating them on streaming, fantasy accounts, and more.
Use technology tools and resources to resolve inquiries, maintaining knowledge of products and services.
Sutherland is a digital transformation company that has been helping clients achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands across industries, and have been re-certified as a Great Place to Work.
Manage high-volume customer inquiries across email, social media, and live chat while navigating multiple systems.
Assist customers with orders, returns, shipping, and product questions, taking ownership of concerns and finding thoughtful solutions.
Collaborate with internal teams and maintain accurate records in CRM, following brand voice and processes.
BaubleBar designs accessories that make life more fun, selling direct to consumer and at over 8,500 retail stores globally. The company fosters a compassionate, customer-focused culture where team members celebrate wins together and support one another.
Support SeatGeek customers through phone, email, and live chat, resolving issues with ticket purchases, delivery, and account access.
Investigate and take ownership of customer concerns, communicating clearly and empathetically in urgent situations.
Document interactions accurately, escalate when needed, and collaborate with teammates to improve the fan experience.
SeatGeek believes live events are powerful experiences that unite humans. They are a technology company simplifying and modernizing the ticketing industry with a fan-first attitude.
Serve as the first point of contact for customers via email, live chat, and phone, resolving inquiries about purchases, shipping, and products.
Provide thoughtful product advice and recommendations on style, fit, and customer-specific needs.
Maintain excellent daily metrics and CSAT while embodying Tecovas' core values in a fast-paced, remote environment.
Tecovas brings the spirit of the West to the modern consumer by handcrafting Western footwear, workwear, apparel, and accessories. Founded in 2015 as the first digitally native Western brand, the company has grown rapidly and now serves customers through its website, stores coast to coast, and select wholesale partners.
Provide exceptional customer experiences via phone, email, and live chat during peak season.
Resolve product, order, delivery, credit, and return issues; recommend products based on customer needs.
Collaborate with teams on quality assurance and fulfillment concerns to improve processes.
Peter Millar is an American lifestyle brand offering luxury performance sportswear, resort apparel, tailored clothing, and accessories. The company values hard work, kindness, and customer focus, aiming to set a higher standard for the apparel industry.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Respond to customer inquiries via phone, chat, SMS, email, and social media, focusing on phone communication.
Provide product information, order assistance, troubleshooting, and handle escalated issues with professionalism.
Meet performance metrics and share insights on emerging customer trends to improve processes.
VIPdesk Connect is a certified B-Corp and women-owned customer service provider that partners with iconic brands to deliver elevated customer experiences. The company is a Best Workplace winner committed to team member happiness, diversity, and inclusion.
Deliver high-quality support across multiple channels including chat, email, social media, and voice.
Take ownership of customer issues, aiming for first-contact resolution and positive outcomes.
Work in a fast-paced, metrics-driven environment with a strong emphasis on quality, compliance, and adaptability.
The company provides digital gaming and entertainment platforms. It fosters a startup-style culture supported by a secure, globally recognized brand, with an inclusive workplace.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Serve as the first point of contact for fitness consumers, resolving inquiries via phone, email, and chat with a high first-time resolution rate.
Manage customer accounts, overdue balances, and escalate complex issues while following collection policies.
Work remotely from New Zealand, supporting customers in Australia and New Zealand with cultural awareness and empathetic communication.
Xplor Technologies provides modern vertical software, embedded payments, and AI-powered capabilities to businesses in fitness, recreation, and service industries. With over 130,000 businesses in 72+ countries, the company emphasizes a culture of core values such as finding a better way and doing the right thing.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Handle all customer service inquiries via phone, email, and live chat in a timely manner.
Build relationships, identify customer needs, and provide solutions for order issues.
Collaborate cross-functionally with headquarters and retail departments.
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.