Seasonal Customer Care Associate

About the Role:

• This seasonal position provides up to 40 hours of support per week during peak season, with initial training at approximately 10 hours per week.
• You'll work remotely and be available to cover shifts within various time windows from 6AM to 2AM EST.

What You'll Do:

• Manage high-volume customer inquiries across email, social media, and live chat, navigating multiple systems efficiently.
• Assist customers with orders, returns, shipping, and products, taking ownership of concerns and finding thoughtful solutions.
• Collaborate with internal teams and maintain accurate CRM records, ensuring communication reflects BaubleBar's brand voice.

What We're Looking For:

• You have 2+ years of customer service experience, preferably in e-commerce or high-volume environments.
• You possess strong computer skills, type at least 40 WPM, and work independently with minimal supervision.
• A positive attitude and a love for accessories are essential.

What We Offer:

• The starting hourly range is $17.00-$19.00, with a free monthly product allowance.
• You'll join a supportive team that celebrates wins together and values compassionate service.