Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Provide exceptional customer service to catalog and online customers through phone and email interactions.
Resolve product, order, shipping, and payment inquiries while striving for first-contact resolution.
Work a flexible seasonal schedule from September through early January, including weekends and holidays.
American Girl, a subsidiary of Mattel, is a premium brand that creates innovative products and experiences for girls. Mattel is a leading global toy and family entertainment company with products sold in over 195 countries and is recognized as a Great Place to Work.
Deliver professional and courteous service via phone, email, or web inquiries.
Identify opportunities for upselling and cross-selling to meet client needs.
Collaborate with team members and leadership to support customers throughout the full policy cycle.
Sutherland is a global digital transformation company that helps clients achieve greater agility and transform automated customer experiences. With over 35 years in business and a Great Place to Work certification, they foster a culture of problem-solving, relationship-building, and career growth.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
Serve as the primary point of contact for customers via phone, guiding them from initial request through resolution and service completion.
Investigate customer concerns and develop creative solutions using internal resources and service partners.
Meet performance targets including bookings, memberships, and contact rates while contributing to a collaborative team environment.
Jobgether is an AI-powered job matching platform that connects candidates with employers using technology. The company values inclusivity, diversity, and continuous learning, offering a supportive remote work environment.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Handle live inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex cases to leadership with clear context while following brand voice guidelines and SOPs.
Meet performance targets for CSAT, response times, and resolution times, and participate in coaching sessions to improve call quality.
Rosabella creates thoughtfully formulated supplements to support women during menopause and beyond, focusing on quality and transparency. The company is a growing international team currently with 3 live call representatives, aiming to expand to 12, and values output, accountability, and continuous learning.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.