Seasonal Customer Service Team Supervisor

The Role:

• Ensure exceptional contact quality and service for Minted's customers.
• Report to the Manager, Customer Service, and supervise a team of CS Leads and CSRs.
• Motivate teams to achieve productivity, quality, and attendance goals.

You Will:

• Serve as direct supervisor, providing day-to-day support and coaching.
• Drive productivity through contact prioritization and adherence monitoring.
• Host regular one-on-one meetings to review performance and provide feedback.

You Are:

• Dependable, flexible, and professional with strong leadership skills.
• Able to multitask and stay focused in a fast-paced environment.
• Open to feedback and comfortable using technology like Google Docs and Slack.

You Have:

• A Bachelor's degree or equivalent work experience.
• 4+ years of customer service experience, preferably in eCommerce.
• 1+ years of leadership experience in a customer service setting.