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Accountabilities:
- Deliver warm, personalized customer service across email and chat.
- Provide thoughtful product recommendations and sizing guidance.
- Assist with order placement, status updates, returns, exchanges.
Requirements:
- Previous customer-facing experience, ideally in e-commerce.
- Strong written communication and problem-solving skills.
- Ability to work independently and manage schedule in a remote environment.
Benefits:
- $18–$22 per hour, part-time, fully remote.
- Seasonal role with potential to transition to ongoing.
- Opportunity to gain experience in e-commerce customer experience.
Partner Company
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.