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About the Role:
- This is a part-time, remote Customer Service Associate position reporting to the Manager, Customer Experience.
- The role involves responding to customer inquiries across email and chat with empathy and brand alignment.
- Ideal candidate is detail-oriented, resourceful, and a clear communicator working cross-functionally.
Key Responsibilities:
- Resolve order issues including shipping delays, returns, and product concerns.
- Partner with warehouse and operations teams to track order status.
- Identify recurring issues and escalate trends to improve customer experience.
What Success Looks Like:
- Fast, accurate, and empathetic resolution of customer issues.
- High CSAT scores and low escalation rates.
- Proactive trend identification that enhances the overall customer experience.
Fair Harbor
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.