Customer Support Associate

Role Overview:

• Support fans through phone, email, and live chat across all stages of their live-event experience.
• Help with ticket purchases, delivery, transfers, account access, payments, refunds, and event changes.

What You'll Do:

• Investigate and resolve customer concerns using SeatGeek's systems and policies.
• Take ownership of issues, document interactions, and escalate when necessary.
• Meet expectations for customer satisfaction, quality, and productivity.

Requirements:

• At least two years of customer support experience in a contact center or similar role.
• Strong spoken and written English and experience assisting customers across multiple channels.
• A customer-first mindset, problem-solving skills, and attention to detail.

Compensation:

• Monthly compensation of $700 per month.
• Full-time, remote working arrangement based in the Philippines.