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About the Opportunity:
- This is a remote Tier 1 Support Technician role based in the Philippines at Netrix Global.
- You will handle customer calls and emails, assess incidents, and document tickets in our ITSM tool.
How You Will Make an Impact:
- Provide first-level technical support and document incidents accurately.
- Monitor critical infrastructure alerts and escalate issues when needed.
- Deliver exceptional customer service and keep customers informed of progress.
What You Will Bring to the Table:
- At least 2 years of experience with ticketing systems like ServiceNow or Jira.
- Strong customer service attitude and excellent English communication skills.
- Ability to work alternate schedules including weekends and holidays.
Netrix Global
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.