Manage high-volume customer inquiries across email, social media, and live chat while navigating multiple systems.
Assist customers with orders, returns, shipping, and product questions, taking ownership of concerns and finding thoughtful solutions.
Collaborate with internal teams and maintain accurate records in CRM, following brand voice and processes.
BaubleBar designs accessories that make life more fun, selling direct to consumer and at over 8,500 retail stores globally. The company fosters a compassionate, customer-focused culture where team members celebrate wins together and support one another.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Respond to customer inquiries via phone, chat, SMS, email, and social media, focusing on phone communication.
Provide product information, order assistance, troubleshooting, and handle escalated issues with professionalism.
Meet performance metrics and share insights on emerging customer trends to improve processes.
VIPdesk Connect is a certified B-Corp and women-owned customer service provider that partners with iconic brands to deliver elevated customer experiences. The company is a Best Workplace winner committed to team member happiness, diversity, and inclusion.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Handle customer inquiries via email, helpdesk tickets, and online messages regarding orders, deliveries, and returns.
Use templates and AI tools carefully while ensuring every reply is accurate, helpful, and personal.
Work full-time from November to December, including weekends, in a remote-first UK-based role.
Sous Chef is an online shop selling specialist cooking ingredients, cookware, and tableware to home cooks and chefs across the UK. It is a small, supportive company offering a friendly and customer-focused environment.
Serve as the primary point of contact for customers via phone, guiding them from initial request through resolution and service completion.
Investigate customer concerns and develop creative solutions using internal resources and service partners.
Meet performance targets including bookings, memberships, and contact rates while contributing to a collaborative team environment.
Jobgether is an AI-powered job matching platform that connects candidates with employers using technology. The company values inclusivity, diversity, and continuous learning, offering a supportive remote work environment.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Respond to user inquiries on mobile app and desktop with timely and courteous support.
Track and record issues to identify trends and potential system bugs, contributing to SOP improvements.
Ensure customer issues are resolved promptly through high-quality service while continuously learning new knowledge.
Palmstreet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Backed by top Silicon Valley VCs, they are scaling rapidly and looking for exceptional talent to shape the future of social commerce.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.
Handle inbound and outbound customer calls to resolve order, product, billing, and shipping issues in real time.
Escalate complex issues to leadership and maintain accurate case notes in Richpanel.
Meet CSAT, first response time, and resolution time targets for the live call channel.
Rosabella provides customer support services, handling order issues, product questions, and billing. The company is building its live call support team, currently with 3 representatives, aiming to grow to 12, and values output-focused work and accountability.
Respond to customer inquiries via email and live chat in a timely, professional, and friendly manner.
Use Gorgias to manage, organize, prioritize, and respond to customer support tickets, and Shopify to review orders and customer details.
Provide accurate resolutions based on company policies, escalate complex issues, and maintain clear customer records.
20four7VA is a remote staffing company that connects clients worldwide with offshore independent contractors. They offer a supportive community and constant training for their contractors.
Process internal and external customer inquiries via phone, email, and other channels, resolving issues and ensuring order accuracy.
Collaborate with sales, freight, and order management teams to de-escalate conflicts and provide timely solutions.
Maintain a proactive, problem-solving mindset in a fast-paced remote environment, multitasking across calls, emails, and meetings.
Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we foster a culture where diverse perspectives drive better ideas, ensuring every employee feels valued, heard, and empowered to make an impact.