Customer Support Specialist
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Be the MVP for B2B customers, simplifying processes and solving problems.
- Deliver exceptional experiences through email, chat, and occasional calls.
What You'll Do:
- Own customer issues fully, knowing when to escalate.
- Experiment in test environments to recreate scenarios and find solutions.
- Reach performance goals in productivity, satisfaction, and reliability.
Success Factors:
- Bring a customer-first mindset and a friendly, professional attitude.
- Use strong technical skills and clear communication.
- Stay curious and resourceful when no playbook exists.
TeamSnap
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.