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ABOUT THE ROLE:
- You'll manage inbound tickets, comments, and emails, ensuring first response within 2 business hours.
- You'll triage and resolve most tickets without escalation, such as record status and billing questions.
WHAT YOU'LL OWN:
- Own the daily queue and hit SLA targets consistently across all channels.
- Recognize and escalate technical issues, keeping customers updated during resolution.
WHAT WE'RE LOOKING FOR:
- 3-5 years of B2B customer support experience, ideally in SaaS, with a track record of owning a complex queue.
- Clear written communication and comfort with ambiguity in an early-stage environment.
Codes Health
We are building the modern platform for medical record retrieval using AI, making it faster and more accurate. We are a well-funded, rapidly growing startup with a small team, doubling month over month.