We build a modern platform for end-to-end medical-records retrieval for lawyers and specialty healthcare providers. We're a well-funded, growing company with a multi-year runway and a clear path to category leadership.
Manage the daily queue of comments, tasks, and emails from key accounts, ensuring first response within 2 business hours and resolution within 24-48 hours.
Triage and resolve inbound tickets including record status, document delivery, billing, and how-to inquiries without escalation.
Recognize and escalate technical issues to the appropriate owner, and keep customers updated throughout the resolution process.