Customer Experience Specialist

About the Role:

• Serve as a key point of contact for consumers and retail partners, delivering exceptional service and building relationships.
• Manage inquiries, process orders, and resolve routine issues in a fast-paced, high-volume customer contact environment.
• Escalate complex concerns to specialized support teams as needed.

What You'll Do:

• Provide exceptional customer service through phone, email, and other channels with professionalism and empathy.
• Accurately process and manage customer orders to ensure a seamless purchasing experience.
• Document all interactions and collaborate with cross-functional teams including Customer Experience, Finance, Supply Chain, and more.

Qualifications:

• Passion for delivering outstanding customer service and strong verbal/written communication skills.
• Experience in a call center, contact center, or similar customer-facing environment preferred.
• Proficiency with Microsoft Office and CRM systems, preferably Salesforce.

Additional Information:

• This role is fully remote within U.S. Central Time business hours, with infrequent travel to Red Wing, MN.
• Comprehensive benefits package includes medical, dental, vision, 401(k) match, and generous paid time off.
• Red Wing Shoes is an Equal Opportunity Employer.