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Core Responsibilities:
- Answer all incoming customer service phone calls and emails promptly.
- Engage with customers via live chat and build strong relationships.
- Identify and clarify customer needs, research issues, and provide solutions.
- Act as liaison between headquarters and retail departments.
Requirements:
- At least 1 year of customer service experience in retail or eCommerce.
- Perfect English verbal and written communication skills.
- Process-oriented with high attention to detail and strong multitasking abilities.
- Experience with Google Suite, Zendesk, and Shopify is a plus.
What We Offer:
- A team that believes in the mission and works hard to make the impossible possible.
- An environment that respects your off-time to recharge.
- Exponential growth opportunities in the future.
Rebag
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.