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Your main tasks:
- Answer new support tickets across live chat and email.
- Work through backlog tickets, prioritizing oldest/urgent cases.
- Maintain a fast First Response Time (FRT).
We expect from you:
- 2+ years in Customer Support / Customer Experience.
- Experience with live chat + email support.
- Experience handling high ticket volumes and backlogs.
What do we offer:
- 11.00 am - 7.00 pm PST shift.
- OPPORTUNITY to work REMOTELY.
- Initial pay level shared during recruitment process.
Social Discovery Group
Social Discovery Group (SDG) is a group of social discovery companies that solves problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our international team of digital nomads works remotely from all over the world, and we are a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).