Answer new support tickets across live chat and email while maintaining a fast First Response Time.
Troubleshoot and resolve customer issues, escalate cases requiring other teams, and follow up on pending conversations.
Keep tickets correctly tagged, assigned, and updated, following existing support processes and quality standards.
Social Discovery Group (SDG) is a group of social discovery companies that solves problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our international team of digital nomads works remotely from all over the world, and we are a two-time "Great Place to Work" winner (USA & Japan, 2024–2025) and a Top-5 Company for Work-From-Anywhere Jobs (FlexJobs, 2025).
Manage provider email support and answer calls in real time, resolving issues and escalating when needed.
Track every open item through to resolution, ensuring outstanding requests are followed up on.
Proactively support your provider network with warmth, professionalism, and a solutions-first mindset.
Sailor Health is revolutionizing mental health care for older adults, addressing one of the fastest-growing and most underserved healthcare segments. We are a remote-first startup with a small, agile team rooted in purpose and collaboration.
Provide customer support primarily through live chat and email, handling account access, servicing, identity verification, and transactions.
Identify recurring customer friction and collaborate with Product, Engineering, and Operations teams to improve macros, workflows, and help content.
Prioritize work based on customer impact, urgency, and service-level expectations while maintaining empathy and clarity.
Fabric by Gerber Life builds financial products designed to make planning for the future simpler and more accessible for families. The company operates as a financial services and mobile app platform, fostering a culture of clarity, confidence, and care.