Respond to customer inquiries about telecommunication plans and services.
Assist clients with products and issues, review accounts, and assess needs.
Resolve complaints, recommend solutions, and schedule appointments as needed.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they prioritize a team-oriented culture that values personal and professional development.
Deliver exceptional customer service by identifying banking needs and providing accurate guidance on EQ Bank's products.
Handle large volumes of inbound calls and chats while meeting service standards and resolution SLAs.
Own the digital onboarding experience, resolve issues, and escalate complaints to ensure a seamless customer journey.
EQ Bank is a challenger bank serving nearly 4 million Canadians with a wide variety of financial services. We've been challenging traditional banking since 1970 with a culture of curiosity, agility, and empowerment.
Respond to client questions and resolve software-related issues via phone, chat, and email.
Develop deep expertise in the organization's software products to provide effective support.
Collaborate with internal teams to ensure seamless client experiences and continuous improvement.
This software company provides mission-critical solutions for organizations making a positive social impact. The company fosters a remote-first, collaborative culture with a focus on employee well-being and professional growth.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Execute all core responsibilities of a Care Specialist, managing billing processes and ensuring accuracy.
Provide real-time chat support to team members, offering prompt guidance to resolve issues.
Handle and resolve tickets, complaints, and corporate escalations with professionalism and urgency.
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.
Deliver thoughtful and effective client care with empathy and attention to individual needs.
Take ownership of customer needs from initial contact through resolution, ensuring thorough follow-up.
Build and maintain positive working relationships with students, families, clients, and partners.
They connect international students with welcoming host families across Canada. The team values responsiveness, reliability, and thoughtful communication, working in a fully virtual environment.
Provide professional, empathetic customer support to automotive customers regarding warranty, repairs, and vehicle features.
Resolve issues by listening actively, understanding concerns, and providing practical solutions.
Work remotely from anywhere in Canada with a flexible schedule and paid virtual training.
This company provides customer support services for a major automotive brand. They are a supportive, customer-focused organization with a remote team across Canada.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Handle first notice of loss claims for non-complex auto and property insurance claims.
Explain claims processes and answer customer questions with empathy and clarity.
Maintain accurate claim files and coordinate with vendors and third parties.
The company provides auto and property insurance claims services. They foster an inclusive and diverse workplace culture with a focus on employee development and community involvement.
Resolve customer inquiries, complaints, and basic technical issues with professionalism and empathy.
Process order entries, changes, warranty requests, and document cases in the CRM system.
Collaborate with Supply Chain and Sales teams to resolve discrepancies and meet performance targets.
Anovia is a trusted support partner specializing in workflow, technical support, and multilingual services for Fortune 500 companies. With over 200 professionals globally, the company fosters a close-knit technical team focused on system reliability and continuous improvement.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Assist customers via phone, email, or chat with professional and friendly service.
Resolve customer concerns with empathy and maintain accurate records.
Meet quality and productivity goals while collaborating with internal teams.
MCI is a tech-enabled business services company providing customer experience, BPO, and cloud solutions across multiple industries. With over 10,000 employees, they foster a culture of career growth and continuous learning.
Manage complex customer escalations and serve as primary point of contact for VIP and enterprise customers.
Communicate with customers and vendors via phone, email, and chat to resolve issues and maintain positive relationships.
Identify trends in customer feedback and recommend improvements to processes, policies, and products.
CharterUP is transforming the group transportation and mobility market with an AI native platform. The company has grown profitably and efficiently with $60 million Series A funding and a remote-first culture.
You will be the trusted resource for handling inquiries that require in-depth product knowledge and precision.
You will communicate with customers via phone, email, and chat to deliver effective solutions.
You will consistently meet or exceed established call center and performance goals.
Protective Life is a life insurance company dedicated to providing financial security and peace of mind. With a large team, they foster a supportive and customer-centric culture.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Assist policy holders with billing questions and concerns, and support policy changes as requested.
Provide recommendations and adjustments to meet policy holders' needs in a fast-paced environment.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, providing limitless career advancement.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Provide fast, professional, and helpful support to customers, partners, startups, and other stakeholders.
Answer client questions via email, chat, and other support channels with accurate information.
Record customer contacts, resolve complaints, and follow up to ensure issues are corrected.
Beta-i is an innovation consultancy that partners with startups, organizations, and entrepreneurs to deliver unique programs and services. They offer a remote, team-oriented work environment with opportunities for training and career development.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Handle customer inquiries with professionalism and active listening.
Work with confidential information and aim for first-call resolution.
Track interactions and provide feedback for continuous improvement.
TP is a leading global provider of digital business services. They have a global workforce of 500,000 across 300 languages and prioritize a culture of inclusion and diversity.