Customer Service Representative

Responsibilities:

• You will handle and resolve customer inquiries with professionalism and active listening.
• You will work with confidential information and aim for first-call resolution.
• You will track interactions and provide feedback for continuous improvement.

Qualifications:

• You have a High School Diploma or equivalent and at least 6 months of customer service experience.
• You are comfortable with desktop computer systems and Windows-based systems.
• You have strong communication, listening, and problem-solving skills.

Key Competencies:

• You demonstrate process excellence and a commitment to following procedures.
• You possess strong organizational and emotional intelligence skills.
• You have sharp critical thinking and a solution-oriented approach.