Customer Support Specialist

About the Role:

• We are looking for an enthusiastic and detail-oriented Customer Service Specialist to join our Service Operations team.
• This entry-level role focuses on providing outstanding customer support by assisting with inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via email and phone, address and resolve issues, and document interactions in our proprietary software.
• Act as Live Trip Support during weekend shifts, monitoring trips and coordinating solutions for disruptions.
• Build positive customer relationships, educate on DOT regulations, and collaborate with internal teams.

Experience and Skills:

• 2+ years of customer service or logistics coordination experience; transportation or hospitality a plus.
• Excellent verbal and written communication skills, strong problem-solving abilities, and attention to detail.
• Ability to remain calm in high-pressure situations, multitask, and adapt to changing priorities.

Benefits:

• Comprehensive health and wellness including medical, dental, vision, mental health support, and family-building benefits.
• Time off: 15 PTO days plus 8 paid holidays, with increases after 2 years.
• Financial: 401(k) plan, company-paid life and disability insurance, and performance-driven culture.