New Customer Experience Associate

Detailed Responsibilities:

• Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
• Participate in ticket handling across voice, email, and chat channels, meeting performance targets.
• Research and understand current trends and issues from customers through daily meetings and analysis.

Qualifications:

• Prior experience in customer support or related fields (restaurants, retail, etc.).
• High school degree or equivalent, with strong communication and typing skills (minimum 50 wpm).
• Positive attitude and ability to work collaboratively in a team environment.

Perks and Benefits:

• Medical, dental, vision, life, and disability insurance coverage.
• Paid holidays, sick time, and vacation time, plus 401k program.
• Flexible spending accounts for qualified medical and dependent care expenses.

How We Work Together:

• We are humble team players who are warm and gracious with team members and customers.
• We are pragmatic next-level thinkers who explore new strategies and take ownership of ambiguous problems.
• We are results-driven, always challenging ourselves to exceed goals.