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Detailed Responsibilities:
- Participate in ticket handling on voice, email, and chat channels.
- Spend scheduled time online and meet performance metrics (10 calls/hour, 12 emails/hour, SLA response).
- Clean inbox daily and respond to all replies within 24 hours.
Qualifications:
- Prior experience in customer support or related fields (restaurants, retail, etc.).
- High school diploma or equivalent.
- Solid communication skills and ability to type 50 wpm.
Perks and Benefits:
- Medical, dental, vision, life and disability insurance.
- Paid holidays, sick time, and vacation time.
- 401k program and flexible spending accounts.
How We Work Together:
- We are humble team players who seek feedback and respect input.
- We are pragmatic next-level thinkers who explore new strategies.
- We take ownership and are results-driven, always challenging ourselves to exceed goals.
Home Chef
Home Chef is a meal kit delivery service that provides fresh ingredients and recipes to customers. They emphasize a culture of humility, teamwork, and ownership, with a focus on customer experience.