Sr. Customer Support Specialist, Escalations

Key Responsibilities:

• Manage complex escalations and act as primary point of contact for VIP and enterprise customers.
• Document interactions and resolutions in proprietary software.
• Provide guidance and training to junior team members.

Qualifications:

• 3-5 years in customer service with escalation handling experience.
• Excellent communication and de-escalation skills.
• Ability to work independently and manage high-volume workflows.

Benefits:

• Comprehensive health insurance with 100% premium coverage for U.S. employees.
• 15 PTO days plus 8 paid holidays.
• 401(k) plan and long-term financial planning support.