Support Specialist

Role Overview:

• Resolve complex support issues for Customer, Driver, and Acquisition Support.
• Serve as the final internal escalation point when frontline teams cannot resolve issues.

You Will:

• Handle VIP, high-profile, and executive escalations with professionalism.
• Take end-to-end ownership of issues, from investigation to resolution.
• Provide guidance to outsourced teams and recommend process improvements.

You Have:

• Bachelor's degree or equivalent experience.
• 2+ years in a Tier 3 customer support role.
• Strong problem-solving, judgment, and communication skills.

What We Offer:

• Medical, dental, and vision insurance for full-time employees.
• 401(k) retirement savings plan and employee discount.