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Key Responsibilities:
- Structure and coordinate Support team schedules, manage shift planning and on-call rotations.
- Lead incident calls and operational bridges, standardizing escalation processes.
- Utilize AI tools to enhance support efficiency and document outcomes.
Required Qualifications:
- Fluent English and Advanced Spanish, both written and spoken.
- Proven experience in Support Operations, Service Delivery, or IT/Tech Support coordination.
- Strong skills in ticket/incident management, SLA governance, and data-driven decision-making.
What We Offer:
- Performance-based bonus, attendance bonus, and private pension plan.
- Health, dental, and life insurance, with meal allowance and transport allowance.
- Casual office, days off, and discounts on products.
AB InBev
AB InBev is a leading global brewer and one of the world's top 5 consumer product companies, with over 500 beer brands. The Growth Group is an exceptional team focused on leveraging data and driving digital transformation, with a culture of innovation and growth.