Manager of Product Support

About the Role:

• We are looking for a dedicated and strategic Manager of Product Support to lead our support operations and ensure an exceptional customer experience.
• You will oversee daily operations, manage team capacity, and drive continuous improvement.

Responsibilities:

• Manage and mentor the product support team through hiring, onboarding, and performance management.
• Oversee daily operations including scheduling and capacity management to ensure SLAs are met.
• Develop and maintain standard operating procedures and knowledge base documentation.

Qualifications:

• Bachelor's degree in Business, Communications, Technology, or a related field.
• 5+ years of experience in product support, customer success, or technical support roles.
• 2+ years of direct people management experience.

Benefits:

• Flexible PTO policy with recommended 3-5 weeks per year plus 11 paid holidays.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Work from home stipends including internet and co-working space.