Similar Jobs
See allSenior Customer Support Manager
Cordance
United States
Customer Support
Team Leadership
Escalation Management
Team Captain, Customer Support
Jane
Canada
Coaching
Customer Support
Data Analysis
Lead, Community Support
Kickstarter
US
Customer Support
Project Management
Analytical Skills
Sr. Customer Success Manager
Axon
US
Customer Success
Project Management
Data Analysis
Manager, Startup Customer Success
Ashby
US
Customer Success Management
Team Leadership
Operational Excellence
Responsibilities:
- Lead, coach, and develop a team of 9 reps across Customer Success and Support, fostering a high-performance culture.
- Work with the Director of Customer Experience to set team goals and priorities, tracking performance through metrics.
- Act as the first point of escalation for complex customer situations, resolving issues and coaching reps.
Requirements:
- Experience managing a team in a Customer Success or Support environment, ideally within a tech or SaaS company.
- Proven track record of coaching and developing reps with different skill sets, with genuine enthusiasm for helping people grow.
- Strong process mindset with examples of workflows or operating improvements you've built.
Benefits:
- Competitive salary and stock option plan.
- Medical, dental, vision, and 401k benefits with employer match.
- Stipends for supporting creators and annual Learning and Development stipend.
BackerKit
BackerKit helps creators bring projects to life, powering some of the world’s most successful crowdfunding campaigns. We are a remote-first team of ~40 people with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.