Premier Support Manager
Remote regions
CanadaBenefits
Unlimited PTO
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Responsibilities:
- Serve as primary point of contact for support escalations and critical situations.
- Lead regular service reviews and operational discussions to ensure alignment on priorities.
Requirements:
- Degree in Business, Engineering, Computer Science, or related field.
- 5-7 years of experience supporting enterprise SaaS applications in a customer-facing role.
- Experience managing strategic enterprise customers and building relationships.
What We Offer:
- Flexible vacation and Kinaxis Days.
- Flexible work options and wellness programs.
- Mentorship programs and career development.
Kinaxis
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.