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Responsibilities:
- Respond to inbound customer inquiries via phone, email, web forms, and chat, processing orders across multiple channels.
- Provide domestic distribution support for permits, shipping, tracking, accounts, cancellations, and credits/debits.
- Record inquiries and escalate complex issues to the Customer Experience Specialist III.
Qualifications:
- High School Diploma and 1 year of experience, or equivalent.
- Excellent communication, problem-solving, and organizational skills with CRM/ERP proficiency.
- Ability to handle multiple tasks in a fast-paced environment with professionalism and empathy.
Benefits:
- Comprehensive medical coverage, company-paid life, disability, and AD&D insurance.
- Paid holidays, PTO, fitness and cell phone subsidies, plus additional perks.
- Retirement plans with 401(a) and 403(b), corporate bonus, and career advancement opportunities.
ATCC
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.