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Responsibilities:
- Execute all core responsibilities of a Care Specialist, managing billing processes and providing real-time chat support.
- Handle tickets and inbox requests, including billing adjustments and service upgrades.
- Mentor team members and deliver feedback to leadership on service gaps.
Qualifications:
- High school diploma or GED required; strong communication and active listening skills.
- Ability to ask effective fact-finding questions and remain composed in high-pressure situations.
Benefits:
- Medical, dental, and vision plans starting from day one; 401(k) with 100% company match up to 5%.
- Paid time off including vacation, holiday, and personal days; tuition reimbursement up to $5,250.
Cable One
Cable One is a telecommunications company that provides internet, cable TV, and phone services to customers across the United States. The company is an award-winning organization with a focus on diversity, inclusion, and community support, offering a collaborative work environment and opportunities for advancement.