Provide knowledgeable and timely support by answering billing-related questions for MatrixCare's Home Health, Hospice, and Private Duty Care applications.
Diagnose and resolve complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service.
Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions.
MatrixCare, a subsidiary of ResMed, provides cloud-based software platforms for home health, hospice, and post-acute care organizations. ResMed is a global leader in health technology with a diverse and inclusive culture that encourages innovation and individual expression.
Manage complex customer escalations and serve as primary point of contact for VIP and enterprise customers.
Communicate with customers and vendors via phone, email, and chat to resolve issues and maintain positive relationships.
Identify trends in customer feedback and recommend improvements to processes, policies, and products.
CharterUP is transforming the group transportation and mobility market with an AI native platform. The company has grown profitably and efficiently with $60 million Series A funding and a remote-first culture.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Assist policy holders with billing questions and concerns, and support policy changes as requested.
Provide recommendations and adjustments to meet policy holders' needs in a fast-paced environment.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, providing limitless career advancement.
Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.
The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.
Assist customers with product, shipping, billing, and order inquiries.
Research and resolve concerns using multiple systems and root cause analysis.
Meet contact center performance metrics to ensure customer satisfaction.
Golden Customer Care provides customer service for health, wellness, beauty, and pet brands. We offer a supportive culture with benefits like no-cost insurance, employee stock ownership, and room for growth.
Assist customers with natural gas billing, payments, and account inquiries.
Process payments, resolve issues, and update account information.
Maintain professionalism and follow privacy procedures in all interactions.
Five Star Solutions provides customer service for natural gas utility accounts. The company values diversity and is committed to cultivating a professional, diverse workforce.
Connect with customers via phone/email/chat/social media to resolve questions or concerns.
Calmly de-escalate issues and escalate interactions when necessary.
Track call information for auditing and reporting, and upsell if required.
TP is a leading global provider of digital business services, partnering with top brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity where every employee feels valued.
Communicate with members via phone and email, providing empathetic support and solutions.
Accurately document interactions and collaborate with the team to share best practices.
Handle a high volume of inbound calls with a solution mindset and people-focused approach.
Achieve is a leading digital personal finance company helping people move from struggling to thriving with personalized financial solutions. We have over 3,000 employees in mostly hybrid and remote roles across the United States, with a culture focused on empathy and inclusion.
Provide timely, professional customer service to federal government customers in a 24x7x365 support model.
Manage customer cases and requests using CRM platforms, ensuring accurate documentation and resolution.
Coordinate non-technical post-sales support including account access, licensing, warranties, and logistics.
Jobgether uses an AI-powered matching process to connect candidates with hiring companies. It is a platform that facilitates job applications and emphasizes efficiency and fairness in recruitment.
Provide outstanding customer support via email and phone, resolving issues and ensuring a seamless experience.
Monitor live trips, address disruptions, and coordinate alternative solutions for drivers and customers.
Maintain detailed records, escalate critical issues, and collaborate with internal teams to improve operations.
CharterUP is an AI-native platform transforming the $450+ billion group transportation and mobility market. It is a hyper-growth, remote-first company trusted by Fortune 500 companies and recognized as one of the fastest-growing companies by Inc.
Respond to customer inquiries via phone and email, providing product and service information.
Assist customers with scheduling repairs/services and collect data accurately.
High School Diploma or equivalent, excellent communication skills, and prior customer service or call center experience required.
Bellows Plumbing, Heating, Cooling & Electrical is a family-owned business with 40+ years of history serving the community with pride and integrity. They foster a culture rooted in respect, growth, and teamwork, where your voice matters.
Provide product and service information to customers and answer their coverage questions.
Develop and maintain a knowledge base of evolving products and services.
Review customer agreements to develop cost-effective plans.
We are a leading supplemental benefits company with over 65 years of experience. We are expanding our team and looking for ambitious individuals to join our remote workforce.
Provide exceptional customer service to patients, labs, and pharmacies via phone and chat.
Develop deep product knowledge to address inquiries about treatments and appointments.
Maintain accurate records of interactions and escalate issues as needed.
Honeydew provides a platform connecting patients to licensed dermatologists and FDA-approved treatments for skin diseases. They have helped over 40,000 patients and are growing rapidly with a mission-driven team.
Manage incoming and outgoing calls, route communications, and assist patients, caregivers, and physicians with accuracy and professionalism.
Operate telephone and paging systems, coordinate emergency notifications, and support healthcare operations in a structured environment.
Maintain high standards of confidentiality and urgency while handling routine and time-sensitive communications.
This role is listed on behalf of a partner company managing applications. It operates within a large health system, offering career growth in healthcare communications.
Provide customer support via phone, chat, SMS, email, and social media regarding policies, billing, and claims.
Handle complex inquiries including policy changes, payment processing, and escalated issues with accuracy.
Document interactions and maintain customer privacy while using critical thinking to resolve concerns.
Mercury Insurance is an insurance company dedicated to helping people reduce risk and overcome unexpected events for over 60 years. It is a midsize employer with a collaborative culture that values diversity, recognition, and professional growth.
Assist customers with natural gas billing inquiries and account issues.
Process payments and update account information accurately.
Handle customer concerns professionally and escalate when needed.
Five Star Solutions provides customer service support for natural gas utility accounts. They emphasize diversity and professionalism, though company size is not disclosed.
Foster positive customer relationships through day to day interaction
Respond to high priority voice and email requests
Provide status updates on orders
Clear Capital provides valuation products for the real estate industry, aiming to exceed customer expectations. The company emphasizes a culture of integrity, kindness, and attention to detail, with programs to celebrate tenure and career development.
Manage telephone, electronic, and face-to-face interactions professionally and efficiently.
Effectively present and discuss products and services to customers with integrity.
Focus on customer retention through first call resolution and enhance member experience.
Capital Blue Cross is a health insurance company providing medical, dental, and vision coverage. It is recognized as a top workplace in Pennsylvania and fosters a supportive culture with flexible work and growth opportunities.
Lead Billing Support through change management and operational rigor.
Turn billing data into performance stories and recommendations for leadership.
Influence cross-functional partners and build scalable workflows in a fast-paced startup.
Rula is a remote-first mental healthcare company dedicated to making mental health care work for everyone. They are a startup with a culture of inclusion, supporting employees in feeling safe, seen, heard, and valued.