Customer Support Specialist I

About the Role:

• Deliver thoughtful, timely, and high-quality support to SaaS customers in a remote-first environment.
• Own customer issues from investigation to resolution, combining empathy with technical troubleshooting.

Key Responsibilities:

• Provide support through Zendesk tickets and phone, reproducing issues and reviewing logs.
• Create help center content and document troubleshooting knowledge for team efficiency.
• Collaborate with Engineering, Product, and Design to escalate defects and share customer feedback.

What We Offer:

• Competitive base compensation of CA$55,000–CA$60,000 with equity eligibility.
• Comprehensive health and wellness benefits, plus flexible paid time off.
• Professional development allowance, laptop, and home office subsidy.