Product Support Specialist

Responsibilities:

• Act as the first line of support on product-related queries via chat, responding with empathy, clarity, and efficiency.
• Document bug reports, review logs, and identify recurring issues; collaborate with Product Engineering to escalate and track resolution.
• Perform pre-release QA checks and own the knowledge base, creating help center articles and videos for new features.

Requirements:

• 1-4 years of customer-facing experience in technical support within a SaaS company.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure), APIs, and support tools like Zendesk/Intercom.
• Skilled with SQL for data extraction and analysis, and exceptional written and verbal English communication.

Benefits:

• 100% remote work with a virtual office in Gather, and a competitive salary with generous equity.
• 26 days holiday plus local public holidays, comprehensive health coverage, and a €1,000 annual personal development budget.
• Home office budget, annual retreat, and access to company events and top mentors.