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About the Role:
- Serve as the first point of contact for new and existing customers through email, live chat, and phone.
- Quickly and accurately answer questions and solve problems related to purchases, shipping, and other issues.
- Provide thoughtful advice on product style, fit, and customer-specific recommendations.
Qualifications:
- BA/BS degree preferred in Communications, Marketing, Business, or related field.
- Retail or customer-facing job experience with an independent, results-driven work ethic.
- Ability to manage difficult customer situations calmly and positively in a fast-paced startup environment.
Benefits:
- Competitive hourly compensation of $18/hour for part-time seasonal work.
- Opportunity to become a permanent Customer Experience Associate based on performance and business needs.
- Remote work within the United States with flexible scheduling including holidays.
Tecovas
Tecovas brings the spirit of the West to the modern consumer by handcrafting Western footwear, workwear, apparel, and accessories. Founded in 2015 as the first digitally native Western brand, the company has grown rapidly and now serves customers through its website, stores coast to coast, and select wholesale partners.