Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Manage high-volume customer inquiries across email, social media, and live chat while navigating multiple systems.
Assist customers with orders, returns, shipping, and product questions, taking ownership of concerns and finding thoughtful solutions.
Collaborate with internal teams and maintain accurate records in CRM, following brand voice and processes.
BaubleBar designs accessories that make life more fun, selling direct to consumer and at over 8,500 retail stores globally. The company fosters a compassionate, customer-focused culture where team members celebrate wins together and support one another.
Respond to customer inquiries via phone, chat, SMS, email, and social media, focusing on phone communication.
Provide product information, order assistance, troubleshooting, and handle escalated issues with professionalism.
Meet performance metrics and share insights on emerging customer trends to improve processes.
VIPdesk Connect is a certified B-Corp and women-owned customer service provider that partners with iconic brands to deliver elevated customer experiences. The company is a Best Workplace winner committed to team member happiness, diversity, and inclusion.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Serve as the primary point of contact for customers via phone, guiding them from initial request through resolution and service completion.
Investigate customer concerns and develop creative solutions using internal resources and service partners.
Meet performance targets including bookings, memberships, and contact rates while contributing to a collaborative team environment.
Jobgether is an AI-powered job matching platform that connects candidates with employers using technology. The company values inclusivity, diversity, and continuous learning, offering a supportive remote work environment.
Provide exceptional customer experiences via phone, email, and live chat during peak season.
Resolve product, order, delivery, credit, and return issues; recommend products based on customer needs.
Collaborate with teams on quality assurance and fulfillment concerns to improve processes.
Peter Millar is an American lifestyle brand offering luxury performance sportswear, resort apparel, tailored clothing, and accessories. The company values hard work, kindness, and customer focus, aiming to set a higher standard for the apparel industry.
Deliver professional and courteous service via phone, email, or web inquiries.
Identify opportunities for upselling and cross-selling to meet client needs.
Collaborate with team members and leadership to support customers throughout the full policy cycle.
Sutherland is a global digital transformation company that helps clients achieve greater agility and transform automated customer experiences. With over 35 years in business and a Great Place to Work certification, they foster a culture of problem-solving, relationship-building, and career growth.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.
Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.
Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.
Handle phone, email, chat, and social media interactions with ownership and warmth, resolving unique customer concerns and custom product inquiries.
Navigate multiple web-based tools simultaneously to cross-reference order info, check design files, and process adaptations in real-time.
Document interactions thoroughly in CRM systems, and share proactive insights to improve the customer journey.
Minted is a premium design marketplace that connects independent artists with consumers, offering stationery, art, and home decor. The company employs over 350 full-time staff and fosters an inclusive, creative culture, having reached over 75 million homes worldwide.
Respond to travel-related inquiries via email, phone, and chat in a timely and professional manner.
Provide accurate information about bookings, itineraries, and policies while troubleshooting common client issues.
Maintain up-to-date knowledge of supplier systems, log communications accurately, and ensure client satisfaction post-booking.
The company is a fast-growing, fully remote travel agency that specializes in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences worldwide. It fosters a supportive online community and offers ongoing mentorship and training for its team members.
You will be the trusted resource for handling inquiries that require in-depth product knowledge and precision.
You will communicate with customers via phone, email, and chat to deliver effective solutions.
You will consistently meet or exceed established call center and performance goals.
Protective Life is a life insurance company dedicated to providing financial security and peace of mind. With a large team, they foster a supportive and customer-centric culture.
Manage large amounts of inbound calls in a timely manner following communication scripts.
Identify customer needs, clarify information, research, and provide solutions or alternatives while upselling products when possible.
Remain positive and professional in all customer interactions, with flexibility to cross train as requested.
Five Star Call Centers provides customer service solutions for clients by handling telephone inquiries. They are a diverse employer committed to hiring the best people, with values of professionalism and EOE compliance.
Provide excellent customer service while ensuring customer accounts comply with state resale certificate regulations.
Process resale renewals, monitor incoming faxes and emails, and update customer information within 24 hours.
Collaborate with Inside Sales and Credit to resolve resale issues, meet monthly deadlines, and maintain accurate customer records.
SanMar is a leading apparel and accessories company, providing private label and brand-name products like Nike and The North Face. They have a large workforce across North America and emphasize a supportive, inclusive culture focused on employee growth.
Serve as primary point of contact for new clients, providing a welcoming onboarding experience.
Respond to client questions via email, phone, and text with empathy and professionalism.
Support retention initiatives and identify opportunities for continued engagement.
This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.
Taking great care of our customers by catching issues they didn't know to ask about.
Answering inbound calls from customers shopping for insurance and handling policy changes.
Problem solving to remove barriers between customers and the right coverage.
Jerry is building an AI-powered platform to help people manage their car and home ownership, from insurance to repairs. The company has over 5 million customers, is profitable, and fosters a culture of high-energy, team-oriented, and fully remote work with a focus on mutual support.
Respond to incoming customer calls and address their questions with exceptional service.
Manage customer inquiries, process payments, and educate on products and services.
Keep customer accounts accurate and up-to-date while maintaining high-quality support.
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. The company is values-driven and fosters an inclusive culture where employees can thrive.
Interact directly with customers via phone to understand their needs and provide immediate solutions.
Analyze customer issues and build rapport to deliver tailored assistance and exceed satisfaction expectations.
Handle high-volume calls with composure and think creatively to resolve unprecedented problems.
HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. They are a remote-first company with a diverse and passionate community, committed to inclusivity and rewarding proven performers.