Manage daily email correspondence with Design Studio customers, providing product guidance and pricing quotes.
Assist with various tasks to ensure a flawless customer experience, resolving issues promptly and kindly.
Be available for phone calls and flexible to work weekends, nights, and holiday hours as needed.
Artifact Uprising creates premium quality, customizable photo goods for digital photos. They are a tight-knit team recently named on Built In Colorado's 2025 Best Places to Work list.
Manage high-volume customer inquiries across email, social media, and live chat while navigating multiple systems.
Assist customers with orders, returns, shipping, and product questions, taking ownership of concerns and finding thoughtful solutions.
Collaborate with internal teams and maintain accurate records in CRM, following brand voice and processes.
BaubleBar designs accessories that make life more fun, selling direct to consumer and at over 8,500 retail stores globally. The company fosters a compassionate, customer-focused culture where team members celebrate wins together and support one another.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Respond to customer inquiries via phone, chat, SMS, email, and social media, focusing on phone communication.
Provide product information, order assistance, troubleshooting, and handle escalated issues with professionalism.
Meet performance metrics and share insights on emerging customer trends to improve processes.
VIPdesk Connect is a certified B-Corp and women-owned customer service provider that partners with iconic brands to deliver elevated customer experiences. The company is a Best Workplace winner committed to team member happiness, diversity, and inclusion.
Research and document root causes of replacement orders.
Proofread and edit design files to fulfill customer orders.
Work directly with customers via email to design and replace original orders.
Minted is a design marketplace that sources creative content from independent artists and sells it as art, home decor, and stationery. We have over 350 full-time employees and a fun, friendly, diverse team culture, with additional seasonal workers during the holidays.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Deliver warm, personalized customer service via email and chat with efficiency and attention to detail.
Provide product recommendations and sizing guidance to help customers make confident decisions.
Assist with order placement, status updates, returns, exchanges, and shipping issues.
They provide personalized customer support for an e-commerce partner, assisting customers throughout their shopping journey. They are a small, remote, seasonal team that values empathy, collaboration, and exceptional customer experiences.
Serve as the first point of contact for customers via email, live chat, and phone, resolving inquiries about purchases, shipping, and products.
Provide thoughtful product advice and recommendations on style, fit, and customer-specific needs.
Maintain excellent daily metrics and CSAT while embodying Tecovas' core values in a fast-paced, remote environment.
Tecovas brings the spirit of the West to the modern consumer by handcrafting Western footwear, workwear, apparel, and accessories. Founded in 2015 as the first digitally native Western brand, the company has grown rapidly and now serves customers through its website, stores coast to coast, and select wholesale partners.
Interact with users via email and chat to resolve issues and optimize their experience.
Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
Become an expert on Privacy's service and communicate effectively with internal teams.
Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.
Provide exceptional customer experiences via phone, email, and live chat during peak season.
Resolve product, order, delivery, credit, and return issues; recommend products based on customer needs.
Collaborate with teams on quality assurance and fulfillment concerns to improve processes.
Peter Millar is an American lifestyle brand offering luxury performance sportswear, resort apparel, tailored clothing, and accessories. The company values hard work, kindness, and customer focus, aiming to set a higher standard for the apparel industry.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Handle all customer service inquiries via phone, email, and live chat in a timely manner.
Build relationships, identify customer needs, and provide solutions for order issues.
Collaborate cross-functionally with headquarters and retail departments.
Rebag is an e-commerce company revolutionizing the luxury second-hand market, offering a seller-first platform for buying and selling high-end fashion items. Founded in 2014, the company operates online and in physical stores across the US, with over $100M raised and recognition as a Fast Company Most Innovative Company.
Respond to customer inquiries via Intercom live chat and email, providing fast and friendly support.
Help reporters and media creators navigate the platform to post source requests.
Troubleshoot technical issues and escalate when necessary.
Qwoted connects journalists with experts using smart technology to make better matches faster. The company is a small, mission-driven team that values authenticity and community.
Deliver thoughtful and effective client care with empathy and attention to individual needs.
Take ownership of customer needs from initial contact through resolution, ensuring thorough follow-up.
Build and maintain positive working relationships with students, families, clients, and partners.
They connect international students with welcoming host families across Canada. The team values responsiveness, reliability, and thoughtful communication, working in a fully virtual environment.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.
Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.
The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.
Provide fast, professional, and helpful support to customers, partners, startups, and other stakeholders.
Answer client questions via email, chat, and other support channels with accurate information.
Record customer contacts, resolve complaints, and follow up to ensure issues are corrected.
Beta-i is an innovation consultancy that partners with startups, organizations, and entrepreneurs to deliver unique programs and services. They offer a remote, team-oriented work environment with opportunities for training and career development.
Assist customers with membership inquiries, account updates, cancellations, and service requests while providing exceptional service.
Navigate multiple CRM systems to review account history, update records, and process cancellation requests following approved scripts.
Maintain professional composure in high-volume calls, adapt to changing processes, and meet performance expectations.
Five Star Solutions provides membership services support for a variety of clients. The team operates in a fast-paced contact center environment with a focus on customer satisfaction and performance.
Manage and coordinate reservation requests and ensure accuracy.
Collect and document client preferences and booking details.
Communicate confirmations, updates, and necessary follow-ups.
Aisles & Abroad is a company that supports reservation management and client coordination. They offer a fully remote work environment with structured onboarding and professional development opportunities.