Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Design albums for Design Service customers using the Artifact Uprising editor and curate customer images.
Communicate with Account Manager, Program Manager, and customers in a timely manner, including phone calls and daily email correspondence.
Manage multiple projects effectively and deliver drafts on time, while communicating any bugs or improvements in Slack channels.
Artifact Uprising is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos, driven by the mission to empower people to tell their stories effortlessly, beautifully, and often. We are a tight-knit team recently named on Built In Colorado’s 2025 Best Places to Work list, working with the latest technology to delight and inspire our customers.
Manage customer relationships for custom jewelry orders.
Clarify requirements and coordinate with production teams.
Ensure smooth order flow from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based remote company that helps startups build global teams. With over 800 hires placed across 50 US startups, Frontier focuses on recruiting top talent for fast-growing companies.
Interact with users via email and chat to resolve issues and optimize their experience.
Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
Become an expert on Privacy's service and communicate effectively with internal teams.
Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.
Resolve booking issues, mediate disputes, and process cancellations with empathy and accuracy.
Use AI tools and knowledge base to craft and edit responses, ensuring tone and correctness.
Meet response-time and quality targets, while proactively identifying process improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. With over $500M transacted, it is backed by GV and Foundation Capital, fostering an inclusive, cross-functional culture that values employee wellbeing.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Provide frontline support to wholesale pharmacy partners via phone and email, ensuring excellent customer experiences.
Handle inbound and outbound communications, resolve complaints, and coordinate with internal teams for smooth service delivery.
Maintain detailed records in CRM systems like Zendesk and contribute to continuous improvement of customer support processes.
Montu is Australia's largest healthtech company focused on alternative healthcare. Founded in 2019, it operates clinics, education platforms, and pharmacy dispensing solutions, with a culture of care and industry recognition.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Serve as a point of contact for client inquiries and support requests.
Assist with coordinating services, scheduling, and follow-ups.
Provide clear and professional communication regarding updates and next steps.
We are a travel and hospitality services company focused on providing exceptional client experiences. We offer a supportive and collaborative team environment with opportunities for growth.
Support Account Managers with day-to-day client communication and account coordination.
Track client requests, deliverables, deadlines, and approvals across multiple accounts.
Coordinate with internal marketing teams to keep client work moving on schedule.
Byte&Kite is a digital marketing agency helping clients across industries grow through effective digital marketing. They are an equal opportunity employer with a remote-first culture and emphasize professional development.
Answer user questions over chat, email, and phone.
Handle user account requests, including application processing, card disputes, and missing payments.
Teach customers how to use the product and translate user confusion into product suggestions.
Mercury builds a complete finance stack for startups. Since 2019, it has grown to serve over 300,000 startups and small businesses, fostering a culture of warmth and competence.
Act as the first point of contact for customers via Phone, Email, and Chat, resolving issues and optimizing experiences.
Utilize technology tools and participate in training to support daily tasks and educate customers on products.
Complete documentation and manage customer data accurately, escalating issues as needed.
Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children. We offer meaningful work, constant learning, and a community guided by core values that promote inclusion and innovation.
Research and document root causes of replacement orders.
Proofread and edit design files to fulfill customer orders.
Work directly with customers via email to design and replace original orders.
Minted is a design marketplace that sources creative content from independent artists and sells it as art, home decor, and stationery. We have over 350 full-time employees and a fun, friendly, diverse team culture, with additional seasonal workers during the holidays.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Act as a reliable operational partner for enterprise partners, managing complex account configurations and routine updates.
Respond to customer questions and troubleshoot basic technical issues via email in a timely, friendly manner.
Follow detailed Standard Operating Procedures and perform data entry tasks with speed and precision.
Brightwheel is the largest platform in early education, trusted by millions of educators and families every day. It is a three-time Cloud 100 company with a distributed team across US time zones.
Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.
Manage and coordinate reservation requests and ensure accuracy.
Collect and document client preferences and booking details.
Communicate confirmations, updates, and necessary follow-ups.
Aisles & Abroad is a company that supports reservation management and client coordination. They offer a fully remote work environment with structured onboarding and professional development opportunities.
Handle student interactions via calls, chats, texts, and emails with empathy and professionalism.
Manage Tier II tickets and escalations while using AI-powered support tools.
Prioritize multiple deliverables and share insights to enhance the student experience.
Aceable is a mobile education platform offering affordable online courses in driver's ed, real estate, healthcare, and mortgage/home insurance. It serves hundreds of thousands of students monthly and is recognized as a Best Place to Work with a creative, collaborative culture.