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Client Support:
- Respond to inbound requests via email, phone, and chat with empathy and urgency.
- Troubleshoot issues with billing, plan setup, client communications, and platform usage.
- Maintain accurate records in our support system.
Enablement & Education:
- Create and update self-serve content — help center articles, training videos, and internal documentation.
- Help build resources that make our support smarter and faster over time.
Feedback & Collaboration:
- Escalate bugs and pain points to Product and Hospital Success.
- Identify recurring practice needs and participate in cross-functional syncs to advocate for the customer.
Nest Veterinary
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.