Serve as the first point of contact for customer inquiries across email and chat, delivering fast, friendly, and on-brand responses.
Resolve order issues including shipping delays, returns, exchanges, and product concerns with empathy and urgency.
Maintain deep product knowledge across the full Fair Harbor assortment to confidently answer sizing, fit, and material questions.
Fair Harbor is a Certified B Corp brand that repurposes recycled bottles into sustainable, year-round essentials inspired by coastal living. The company has repurposed over 37 million recycled bottles and fosters a laid-back, environmentally conscious culture.
Manage daily email correspondence with Design Studio customers, providing product guidance and pricing quotes.
Assist with various tasks to ensure a flawless customer experience, resolving issues promptly and kindly.
Be available for phone calls and flexible to work weekends, nights, and holiday hours as needed.
Artifact Uprising creates premium quality, customizable photo goods for digital photos. They are a tight-knit team recently named on Built In Colorado's 2025 Best Places to Work list.
Resolve clinic inquiries via phone, email, and chat, coordinating cross-functionally to troubleshoot orders and escalations.
Assist clinics with product selection, ordering guidance, and documentation to ensure smooth workflows.
Act as a voice for clinics and patients, delivering high-empathy communication and advocating for process improvements.
We are building the modern software infrastructure to make hospital-quality care accessible everywhere. We're a well-funded Series C company backed by General Catalyst, SignalFire, and Sapphire Ventures, growing fast and driven by our mission.
Respond to client inquiries and provide timely updates on prescription status
Monitor prescription workflows and proactively flag delays or discrepancies
Assist with reshipments and coordinate issue resolution with internal teams
Precision Medicine is revolutionizing healthcare by providing accessible, personalized, and efficient healthcare solutions. They have a dynamic team that values expertise, ideas, and diverse perspectives, fostering an environment for innovation and meaningful impact on patient care.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Be the first point of contact for customers, logging all interactions as support tickets.
Respond promptly and prioritize issues based on SLA and operational impact.
Resolve or route tickets and provide proactive updates to customers.
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.
Respond to customer support requests during overnight PST hours, primarily Tier 1 support for Parkade users.
Identify root causes of straightforward issues, troubleshoot, and provide clear next steps.
Maintain accurate documentation and escalate issues when necessary.
Frontier is a subsidiary of Fresh Prints, a fully remote, 150-person company based in New York. We help companies grow full-time, cross-functional teams abroad.
Handle inbound customer calls and provide timely, professional responses across multiple channels.
Manage customer inquiries through Zendesk and maintain accurate support records.
Conduct outbound follow-ups to ensure customer engagement and satisfaction.
Scale Army Careers is a staffing company that hires contractors for technology clients. They are a growing organization with a focus on remote work and contractor roles.
Own and manage customer tickets from intake to resolution or escalation.
Troubleshoot customer-reported issues directly, resolving what you can without waiting.
Communicate proactively, flagging blockers and risks before they become problems.
GridUnity is the industry leader in interconnection life cycle management, delivering cutting-edge software solutions that eliminate bottlenecks in the interconnection process. We are a lean, fast-moving team that values bold thinking, reliability, and continuous learning.
Respond to customer inquiries via email, chat, text, and phone with timely and professional support.
Resolve issues accurately while adhering to company policies and maintaining detailed documentation in internal systems.
Collaborate with cross-functional teams to ensure customer needs are met and contribute to process improvements.
Fresh Prints is a New York-based custom apparel startup that partners with talented student entrepreneurs, providing working capital, training, and support to build businesses at their schools. It is a multi-million dollar business with a focus on empowering young leaders and fostering a collaborative culture.
Serve as primary point of contact for domestic customers via phone, email, web forms, and chat.
Process orders and provide distribution support, including permits, shipping, tracking, and account inquiries.
Maintain professionalism and empathy, escalating complex issues to higher-level specialists as needed.
ATCC is a global nonprofit that provides trusted biological materials for science and health. It is a mission-focused organization supporting critical life science research, with a culture centered on improving and saving lives.
Ensure positive customer outcomes for escalations, complaints, service repairs, and product replacements.
Be the voice of the customer by listening with empathy and acknowledging concerns.
Adhere to KPIs to meet departmental expectations and customer satisfaction goals.
Domestic & General is a trusted provider of aftercare for domestic appliances, serving over 16 million customers. The company is undergoing a transformational change with a creative, fast-moving culture that puts customers at the heart.
Acts as the first point of contact for customer requests related to commercial audits and workers' compensation policies.
Establishes and maintains professional relationships with external and internal customers.
Completes research, coordinates with departments, and documents transactions accurately.
Liberty Mutual provides insurance and related services, including premium audit and workers' compensation support. The company is a large, global insurer with a culture that values inclusion, support, and professional development.
Provide personalized support to SaaS customers via Zendesk and phone, investigating issues and delivering solutions.
Collaborate with Engineering, Product, and Design teams to improve customer experience and product feedback.
Contribute to knowledge sharing, help center content, and continuous improvement of support processes.
The company develops and supports SaaS products for customers. The team is remote-first, globally distributed, and emphasizes collaboration, learning, and professional growth.
Own the full support queue end-to-end, handling Tier 1 and Tier 2 conversations via Intercom.
Maintain and optimize Intercom's AI-driven automations, workflows, and help center content.
Surface recurring issues to Product and keep SLA metrics healthy.
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.
Be the voice of Nest for partner practices by responding to inbound requests via email, phone, and chat with empathy and urgency.
Build and update self-serve content like help center articles, training videos, and internal documentation that scale support.
Escalate bugs and pain points to Product and Hospital Success, advocating for customer needs in cross-functional syncs.
Nest Veterinary provides fully-managed, tech-enabled care plan solutions for veterinary practices. A high-growth startup on track to 5X this year, we combine design-forward products with a collaborative, mission-driven culture focused on making pet care accessible.
Manage and resolve escalated customer inquiries and service concerns while maintaining a positive experience.
Communicate professionally with customers to understand issues, de-escalate sensitive situations, and provide appropriate solutions.
Coordinate with internal teams, maintain accurate case documentation, and identify recurring concerns for management.
Melita Honey is a New Zealand honey company specializing in premium Mānuka honey and other bee products. With decades of industry experience, the company is committed to quality, responsible production, and strong customer relationships.
Resolve customer technical issues effectively through multiple support channels while maintaining professional communication.
Document interactions using a support ticketing system, capturing issue type, status, and resolution.
Meet or exceed performance metrics around productivity, quality, and overall customer experience.
Higher Logic is a leading provider of community and engagement solutions for customer and member-centric organizations since 2007. The company has experienced over 250% growth in 2020 and the Australia-based team has grown significantly since 2018, fostering a demographically and culturally diverse group of dedicated professionals.
Provide exceptional white-glove customer service to physicians and dermatologists via phone and email, handling orders, inquiries, and account operational needs.
Collaborate with Business Development Managers to support client relationships, identify growth opportunities, and ensure end-to-end satisfaction.
Maintain accurate records in Salesforce.com and manage daily tasks like order cancellations, replacements, and partner onboarding.
Nutrafol is the pioneer of hair wellness, creating clinically tested products that target root causes of hair thinning with a patented blend of ingredients. Recommended by over 7,500 physicians, the company is a growing, collaborative team that embraces individuality and continuous innovation.
Deliver exceptional customer experiences through email, chat, and occasional calls, turning every interaction into a WOW moment.
Own customer issues from start to finish, experimenting in test environments to resolve problems and uncover product insights.
Anticipate customer needs with tailored solutions and consistently hit performance goals around productivity and satisfaction.
TeamSnap is a sports communication platform that takes the work out of play in youth sports. We're a remote-first company known for a culture of trust, accountability, and inclusivity, consistently named a best place to work.