Product Support Specialist
Benefits
Unlimited PTO
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Role Overview:
- Own every support conversation from first contact through resolution.
- Triage issues by type and urgency, resolving or escalating as appropriate.
- Maintain account records and internal documentation.
Technical Responsibilities:
- Configure and tune Intercom automations, AI triage, and response suggestions.
- Maintain saved replies, workflows, and help center content.
- Track patterns to improve support metrics and product feedback.
Requirements:
- 2+ years in customer or technical support, including Tier 2.
- Experience with support platforms like Intercom or Zendesk.
- Excellent communication and judgment skills.
- Bonus: familiarity with sustainability or supply chain data.
HowGood
HowGood is a mission-driven, product-led organization scaling a B2B SaaS platform for supply chain mapping and decarbonization in the food industry. They are a lean, collaborative team focused on sustainability, with a strong culture of empowerment and diversity.