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About the role:
- Help customers get the most from our products across chat, phone, and email.
- Troubleshoot technical issues and answer subscription-related questions.
- Contribute to self-service resources and improve the overall support experience.
Main responsibilities:
- Diagnose and resolve technical issues, escalating complex cases to QA and Development.
- Support subscription management and product questions.
- Maintain accurate records and identify recurring issues to recommend improvements.
Essential criteria:
- 2+ years of customer support experience, ideally in SaaS or EdTech.
- Clear communication and experience with CRM tools like Zendesk or Salesforce.
- Strong organizational skills and ability to use AI tools to improve workflow.
Everway
Everway builds technology that helps everyone understand and be understood, creating a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, we foster a culture that values curiosity, courage, and commitment.