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Customer Support:
- Receive and document all incoming customer issues via chat, email, and phone.
- Manage a live queue across multiple channels with strong triage skills.
Issue Resolution:
- Troubleshoot moderately complex product and integration issues.
- Follow up on tickets and know when to escalate or close requests.
Communication:
- Provide proactive updates and product announcements to customers.
- Own customer communication for each open ticket from start to finish.
GovWorx
GovWorx helps public safety agencies tackle the loss of experience with its AI-powered platform, CommsCoach, which automates QA and training for emergency communications. They are a technology company focused on supporting 9-1-1 centers across the country.